IT services: Development and implementation of its own CRM system: which option of a CRM system to choose - design from scratch or ready-made solution? A cost of the project risks.
Sometimes it is more expedient not to use ready-made CRM solution and develop it from scratch. Despite the presence of the whole variety of ready-made systems, this option is still relevant. Let's try to figure out when needs to develop the CRM system from scratch, and when not.
When it is more expedient to use the CRM system development from the ground up:
When implementing the system to fit your processes, sometimes creation app from scratch is more quickly than the implementation of the adaptation of a complex system with the existing functionality.
When designing a system with very specific requirements and processes, it is easier to do with a clean slate rather than alter the existing algorithms.
If you have requirements to work the system with the specific complex equipment, such as diagnostic or tracking systems.
Risks of designing of CRM system from scratch:
Partial binding to the vendor, which is implementing the project