WebApps: Custom Development of B2C Web Applications. Web Solution Project Cost Evaluation.
All of us (I mean business) should improve our communication channels with our customers. We may or may not want this, but the environment and market leaders force us to follow this trend. So what can we do to improve our customers' business processes using IT? We can develop a B2C Web application to solve our business task. Let's take a closer look at how it can be organized.
B2C Web Application Examples
Nova Poshta company informs its customers through a mobile application. Together with the information storage server, this is a good example of a B2C Web application.
Planetа Kino allows you to buy cinema tickets through its application and not to print them, as well as not to stand in line at a cinema cash desk.
You can continue these examples for quite a long time. The essence lies in creating a B2C Web application, which can work both through a browser and mobile application. Medical examinations, car service, writing haircut scheduling, repair completion, paperwork, banking transactions, goods delivery, etc.
B2C Web Application Logic
The interaction and architecture logic is conceptually very similar to a B2B Web application. We create a common space to provide some kind of supplier and consumer process. Only in the first option, it is a business, and here it is the end person, the consumer of our service.
B2C Web Application Advantages
Now this service goes into the category of competitive advantages for the client in business. Take at least Privat24 on our market. One may not like this bank for many reasons, but when the issue of service convenience and speed arises, one has to pay tribute to its B2C Web application for the amount and availability of such a rich functionality.
Transaction value decrease. As for the bank and for delivery service, if you inform your customer via push notification on his phone, you do not have to engage a call center to answer ordinary questions of your customers. In this case, to know if some goods have arrived or certain amount of money has been transferred.
B2С Web Application Disadvantages
The cost of developing individual services for information and customer interaction is quite an expensive undertaking. Industry leaders set certain standards of usability, and one has to follow them in order not to lose the competitive game.
IT infrastructure complexity. In addition to B2C Web application itself, it needs to be embedded in real time into a corporate accounting system. Often this is done through API interface (some aspects of this issue were covered in the presentation “Does business need process automation?”).
Frequently Asked Questions
Does it turn out, that the data must be stored in a public domain?
Not necessarily. You can host your application in a cloud or on your servers, providing access only to certain users and consumers.
Which Technology to Choose?
We will not dive into complex IT terminology. Here are the answers from Quora (Quora is the most authoritative platform concentrating expert opinions from around the world):
Quora: what is better and in which cases? - .NET is great for building robust and scalable enterprise applications (whereas Python is best used for data analysis and machine learning).
Quora: what is better and when: - For corporate business applications: of course, .NET; php can be used to develop small applications, mainly to interact with the end user / customer.
ASP.NET is the best choice for developing applications for automating business processes and solving business tasks in large organizations (where business users interact with suppliers / intermediaries / buyers both inside and outside the company. It is also good for medium-sized business corporate applications.
We develop B2C Web applications to move your service towards customers.
BROWSER-BASED AND MOBILE APPLICATIONS WILL GET YOU CLOSE TO THE INDUSTRIAL LEADERS.
Get your project cost evaluation. Our contacts.
Copying of this content is allowed only with reference to the source and indication of the author of TQM systems material.
Editor: Elena Teplitskaya
